This app is operated by Man and Van the App Limited (“We” or “Us” or “Our”). We are registered in England and Wales under company number 10993815 and have our registered office at Alex House, 260/8 Chapel Street, Salford, Manchester, M3 5JZ. Our main trading address is c/o Dale Street Digital, 35 Dale Street, Manchester, M1 2HF. Our VAT number is [VAT NUMBER].
We are a limited company.
To contact us, please email support@manandvan.app or call us on: 0161 7300 530.
By using and registering with our app, You confirm that You accept these terms of use and that You agree to comply with them.
If You do not agree to these terms, You must not use our app.
We recommend that You print or retain a copy of these terms for future reference.
These terms of use refer to the following additional terms, which also apply to Your use of our app:
Each time You engage a man and van (“MAV”) via the app this will be a stand-alone and separate contract between You and the MAV. Each contract between You and a MAV will come into force once You have agreed the scope of the services to be provided by the MAV (“Services”) via the app. All terms associated with any such contract must be documented via the app.
Please note that any contract to engage a MAV is a contract between You and the relevant MAV and is not a contract between You and Us.
You shall:
The charges for the Services (Charges) shall be such charges as agreed between You and the MAV via the App.
You acknowledges that the MAV has appointed Us as its agent for the collection of any sum due from You to the MAV. We will take a commission of the fee You agree with the MAV as such the price agreed with the MAV via the app is the price You pay.
When You agree to engage a MAV and the price has been agreed You will provide Your payment details via the app which will be processed by Stripe Inc or one of its subsidiary companies who will hold Your credit card and other payment details and process Your payment.
Once the MAV has supplied the Services You will, within 3 days of the date of the Services provision, confirm via the app that the Services have been supplied. Once You have confirmed the Services have been provided, or You fail to provide such confirmation or notify US of a complaint in relation to the services within 3 days of the date of the Services provision, payment will be taken as per the details provided at the point of Booking.
If (1) You do not provide confirmation that either the Services have been provided or that there is an issue with the Services within 3 days of the Services being provided or (2) the MAV is not able to provide the Services because You have not complied with Your obligations as set out in the Your obligations section above, then payment will automatically be taken.
In the event that that there is an issue with the Services that have been provided by the MAV which is notified to Us in within the 3 day timescale stipulated above then the dispute between You and the MAV shall be referred to Us who may determine the dispute in accordance with the Our dispute resolution policy [INSERT HYPERLINK TO DISPUTE RESOLUTION POLICY] Once the dispute has been resolved then payment will be made as appropriate based on the outcome of the dispute.
Where You have booked the Services of a MAV via the app (a “Booking”) then You may cancel such Booking at no cost so long as such Booking is cancelled more than 24 hours prior to the time specified for the Booking.
Where You cancel a Booking within 24 hours prior to the agreed time of the Booking then You will be liable for the full cost of the Booking with payment being taken in accordance with the Payment for Services section above.
Please note that if You request the MAV to provide the Services on a date which is less than 14 days from the date of the Booking then Your right to cancel that contract/Booking under the Consumer Contract Regulations 2013 does not apply, however, You may cancel the contract/Booking in accordance with the methods set out in this section.
If the MAV cancels the Booking or does not provide the Services then You will be entitled to a full refund of any sums paid.
We amend these terms from time to time. Every time You wish to use our app, please check these terms to ensure You understand the terms that apply at that time.
We may update and change our app from time to time to reflect changes to our services, our users’ needs and our business priorities.
Our app is made available free of charge.
We do not guarantee that our app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our app for business and operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our app through Your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
If You choose, or You are provided with as part of Your registration process, a user identification code, password or any other piece of information as part of our registration and security procedures, You must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of these terms of use.
If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify us at support@manandvan.app
The app may include information and materials uploaded by other users of the app. This information and these materials have not been verified or approved by us. The views expressed by other users on our app do not represent our views or values.
If You wish to complain about information and materials uploaded by other users please contact us on support@manandvan.app.
You may use our app only for lawful purposes. You may not use our app:
You also agree:
These content standards apply to any and all material which You upload to our app (Upload), and to any interactive services associated with it.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Upload as well as to its whole.
We will determine, in its discretion, whether an Upload breaches the Content Standards set out in this section.
All Uploads must:
Any Upload must not:
We will only use Your personal information as set out in our Privacy Policy.
Please note Your personal information will be shared with MAVs who are asked via the app to quote for the jobs You have posted via the app.
Whenever You make use of a feature that allows You to upload content to our app, or to make contact with other users of our app, You must comply with the content standards set out in the “Content Standards” section set out above.
You warrant that any such upload does comply with those standards, and You will be liable to us and indemnify us for any breach of that warranty. This means You will be responsible for any loss or damage we suffer as a result of Your breach of warranty.
In respect of any content You upload to our app, You retain all of Your ownership rights in Your content, but You are required to grant us and other users of our app, including MAVs who may access any such content, a limited licence to use, store and copy that content for the purposes of matching any request for assistance from registered users with an appropriate MAV and to allow the chosen MAV to perform the Services under any contract they enter into with You. The rights You license to us are described in the Rights You are giving us to use material You upload section below.
We also have the right to disclose Your identity to any third party who is claiming that any content posted or uploaded by You to our app constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting You make on our app if, in our opinion, Your post does not comply with the “Content Standards” set out above.
You are solely responsible for securing and backing up Your content.
When You upload or post content to our app, You grant us the following rights to use that content:
We do not guarantee that our app will be secure or free from bugs or viruses.
You are responsible for configuring Your information technology, computer programmes and platform to access our app. You should use Your own virus protection software.
You must not misuse our app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our app, the server on which our app is stored or any server, computer or database connected to our app. You must not attack our app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our app will cease immediately.
These terms in respect of Your registration with us and continued use of the app, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
