This app is operated by Man and Van the App Limited (“We,” “Us,” or “Our”). We are registered in England and Wales under company number 10993815, with our registered office at Alex House, 260/8 Chapel Street, Salford, Manchester, M3 5JZ. Our main trading address is c/o Dale Street Digital, 35 Dale Street, Manchester, M1 2HF. Our VAT number is GB316762692.
To contact us, please email support@manandvan.app or call us on: 0161 7300 530.
By registering for or using our app, You confirm that You accept these terms and agree to comply with them. If You do not agree, You must not use our app.
We recommend that You print or save a copy of these terms for future reference.
These terms also refer to the following additional policies, which apply to Your use of our app:
When You engage a driver (“MAV”) through our app, a separate contract is formed between You and the MAV for the provision of services (“Services”). Each contract is binding once You agree on the scope of Services via the app. We act only as an agent and are not a party to the contract between You and the MAV.
You agree to:
Charges for the Services will be agreed between You and the MAV via the app. Payments are processed through Stripe Inc. or its subsidiaries, which securely hold Your payment details. If there’s an issue with the Services, You must notify Us on the same day the job is completed. If We don’t hear from You by the end of the day, We’ll assume the Services were provided satisfactorily, and payment will be automatically released to the driver.
Dispute Resolution
You must notify Us of any dispute within 14 days of the service date—by email at support@manandvan.app or via the Support Chat in the App. Include the nature of the dispute and any supporting evidence.
We’ll confirm receipt within 5 business days and aim to resolve the issue through discussion within 14 days.
If not resolved, either party may refer the dispute to mediation under the CEDR Model Mediation Procedure. Mediation will take place in Manchester. Costs will be shared equally unless otherwise agreed.
If mediation doesn’t resolve the issue within 30 days, either party may take the matter to the courts of England and Wales.
You may cancel a booking at any time; however, your payment will not be refunded if you cancel. The only exception is if the MAV (driver) cancels or is unable to provide the Services, in which case you will receive a full refund.
If a cancellation occurs within 24 hours of the scheduled job time, and the client (you) cancels, the MAV is entitled to full payment. If a cancellation occurs more than 24 hours before the scheduled job time, the MAV will not be paid. We reserve the right to review specific cancellation scenarios and make a final decision based on timing and circumstances.
We may amend these terms periodically. Please check these terms whenever You use the app to ensure You are aware of any changes.
We may update or change our app from time to time to reflect service improvements or business priorities. We do not guarantee uninterrupted access to our app and may suspend or withdraw access for operational reasons with reasonable notice.
If You receive a user identification code or password as part of the registration process, You must keep this information confidential. We reserve the right to disable Your account if You fail to comply with these terms. If You suspect a security breach, contact Us at support@manandvan.app.
Content uploaded by users is not verified or approved by Us. If You encounter inappropriate content, please report it to support@manandvan.app.
You may not use our app in any way that:
You must not attempt unauthorised access to our systems.
Any material You upload must:
We reserve the right to remove any material that breaches these standards.
We are not responsible for the conduct or performance of MAVs or the suitability of any MAV for a specific job. Our sole liability is to issue a refund only where a MAV cancels or fails to deliver the agreed Services. We do not offer refunds for client-initiated cancellations.
Your personal data will be processed in line with our [Privacy Policy]. We will share relevant details with MAVs for the purpose of providing the Services.
We do not guarantee that our app is secure or free from viruses. You are responsible for securing Your devices and using appropriate antivirus software.
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
